3CX

  • Warranty- All 3CX licenses are final sale. No exceptions will apply.
  • Contact: 3CX Direct: 813-591-0130
  • info@3cx.com

AmTech

  • Warranty- 2 years from the date of purchase.
  • To request an RMA, please submit a RETURNS ticket - support@oit.co

Cisco

  • Warranty – Cisco warranties vary by unit, but are generally 1 year from the date of purchase. To verify a warranty by product and/or request an RMA, please submit a RETURNS ticket - support@oit.co
  • **Please note: Advanced Replacement units are not available for Cisco Enterprise products.

CyberData

  • Warranty – 2 years from the date of purchase. All products are warranted against defects in material or workmanship.
  • To request an RMA for a unit that is within warranty please submit a RETURNS ticket support@oit.co
  • **Please note: Repairs that are within the warranty period but are damaged by improper installation, modification, or abuse are deemed “Out of Warranty.” A device is deemed “Out of Warranty” when its purchase date is older than two years or when the device has been damaged due to human error during installation, modification, or abuse.
  • For units out of warranty, please contact CyberData directly.

Edgewater Networks

  • Warranty – 1 year from the date of purchase.
  • An Edgewater Networks hardware warranty covers repair or replacement of a device that has failed due to hardware breakdown.
  • All RMA’s are done directly with Edgewater Networks. Equipment may be returned to Edgewater Networks only after receiving an RMA number from Edgewater Networks Technical Assistance Center (TAC). This team will assist you in verifying your hardware error and then provide you with an RMA number to track your return. Please contact Edgewater Networks’ TEC team directly: 408-351-7255 or support@edgewaternetworks.com
  • If needed, a copy of your invoice from OITVoIP can be obtained by contacting your account manager or billing@oit.co

Grandstream

  • Warranty – 1 year from the date of purchase. All products are warranted against defects in material or workmanship.
  • To request an RMA please submit a RETURNS ticket - support@oit.co

Media5 Corp

  • Warranty – 3 years from the date of purchase. All products are warranted against defects in material or workmanship.
  • To request an RMA please submit a RETURNS ticket - support@oit.co

NETGEAR

  • Warranty – NETGEAR warrants its products contained in their original packaging against defects in material and workmanship when the products are used normally for their intended purposes.
  • All NETGEAR limited warranties begin on the date of purchase. The length of the limited warranty will vary depending upon the NETGEAR product detail pages on netgear.com to determine the warranted period for your specific NETGEAR product.
  • To request an RMA please submit a RETURNS ticket - support@oit.co

Patton

  • Warranty – 1 year from date of purchase. Patton Electronics warrants your product to be free from physical defects in material and workmanship for a period of 1-year from the date of the original retail purchase.
  • To request an RMA please submit a RETURNS ticket - support@oit.co

Panasonic

  • Warranty – General SIP Telephone Products/Accessories: 2 years from date of purchase | Model: KX-UTG/UTA, KX-HDV Series SIP Telephone: 3 years from date of purchase
  • All products are warranted against defects in material or workmanship.
  • To request an RMA please submit a RETURNS ticket - support@oit.co

Plantronics

  • Warranty – The warranty period varies by product and is generally 1, 2 or 3 years; consult your original Plantronics product packaging or user information provided by Plantronics at the time of purchase for the warranty term specific to your product (“Warranty Period”). Plantronics’ obligation under this Limited Warranty to repair or replace products that manifest a defect in materials or workmanship ceases upon the expiration of the Warranty Period
  • All RMA’s are done directly with Plantronics.
  • If needed, a copy of your invoice from OITVoIP can be obtained by contacting your account manager or billing@oit.co

Polycom

  • Warranty – 1 year from date of purchase. All products are warranted against defects in material or workmanship.
  • To request an RMA please submit a RETURNS ticket - support@oit.co

Sangoma

  • Warranty – 1 year from date of purchase. All products are warranted against defects in material or workmanship.
  • To request an RMA please submit a RETURNS ticket - support@oit.co

Sennheiser

  • Warranty – 2 years from date of purchase. All products are warranted against defects in material or workmanship.
  • To request an RMA please submit a RETURNS ticket - support@oit.co

SimpleWAN

  • Warranty – 1 year from date of purchase. For devices within 30 days of purchase date please submit a RETURNS ticket with OITVoIP - support@oit.co
  • RMA’s for devices from 31-365 days from date of purchase must be submitted directly with SimpleWAN. Please submit an RMA
  • If needed, a copy of your invoice from OITVoIP can be obtained by contacting your account manager or billing@oit.co

Snom/VTech

  • Warranty – Stationary desk phone products: 2 years from date of purchase. Products including wear parts for stationary desk phones (IE: keypads, handsets, cables): 1 year from date of purchase. Ware parts with rechargeable energy storage device as well as for rechargeable batteries: 2 months from date of purchase. All products are warranted against defects in material or workmanship.
  • To request an RMA please submit a RETURNS ticket - support@oit.co

WellTech

  • Warranty – 1 year from date of purchase. All products are warranted against defects in material or workmanship.
  • To request an RMA please submit a RETURNS ticket - support@oit.co
  • Warranty – 1 year from date of purchase. All products are warranted against defects in material or workmanship.
  • To request an RMA please submit a RETURNS ticket - support@oit.co

Yealink

  • Warranty – All products are warranted against defects in material or workmanship.
  • PBX and Module: 3 Years Warranty
  • Gateway: 2 Years Warranty
  • To request an RMA please submit a RETURNS ticket - support@oit.co

Advanced Replacement Order for an RMA 

  • When an ARO is placed it will be under a Net 30 RMA Term. A 30-day return window has been initiated, if you exceed the allotted time for return our terms and conditions are subject to change. Which means that you will have 30 days to return the defective unit for credit. If you exceed 30 days the full retail credit will no longer be available, and any balance will then become due.