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Root Cause Analysis

In troubleshooting with NetSapiens and our own senior engineers, we determined that the crash was inside the RTP layer of the switch specifically on a an object called CRTPRelayTap. This suggests the issue was likely during a an audio tap for audio monitoring. 

It has been marked a bug and will be corrected via a patch.

Future Preventative Action

We have been running on v40 for more than a year so this issue is unlikely to reoccur again. This crash The patch is undergoing testing and is due to be fixed on v41.1.installed on 07/30/2020 during our maintenance window.