Cancel Product Owned
- Navigate to the Products Owned tab in the subscriber profile.
- Click on the sign next to the product you would like to cancel to expand it.
- Click on the gear sign next to the item you want to cancel.
- Click Cancel
- Enter the Effective Date and Reason for canceling the product.
- Click Confirm
Activate the Cancellation Order
- Once the above steps are complete, navigate to the Orders tab in the subscriber page. NOTE: a separate order will be made for each canceled product.
- You will see your order in the "Pending Billing" status. Click on the gear next to the order you are cancelling
- Click on Activate
- Select the Products you will be cancelling and change the Activation Date to the date which you will stop billing them.
- Click on Start Billing
Note: if you have a date where the customer has already been invoiced for the products, you will see credits post in the Transactions tab.