Scope

This document will walk you through on how to make calls, transfer calls, conference call, record calls, use SMS/chat, and your check voicemail.

Items needed

  • Registered SNAPmobile application.


How to Make a Call Via Contact Page

  • Tap on the contact you want to call

  

  • Press the phone icon next to the right of the contact to start the call

           


How to Make a Call Via the Dial Pad

  • Tap on the yellow dial pad icon in the lower right corner

           

  • This will bring up a dial pad from which you be able to dial the phone number or extension you are trying to reach


           

  • Tap the phone icon at the bottom to start the call

           


How to Transfer a Call

  • Once you are in the call, tap on the transfer button.

         

  • There it will give you the option to transfer to Contacts or dialing a new number.

          

  • After selecting the person you want to transfer to, you can select if you want to blind transfer or Assisted transfer

          

How to Conference in a person

  • Once you are in the call, tap on the add call button.

          

  • There it will give you the option to add a call to Contacts or dialing a new number.

          

How to record a call

  • Once you are in the call, tap on the more button.

          

  • Tap on record.

          


How to Send a Message using SMS (To use SMS you will need to have an SMS enabled number assigned to your extension)

  • Tap the messaging icon

           

  • Tap the yellow and white pencil icon in the lower right corner

           

  • Type in the phone number you would like to message and tap on "Send SMS"

           


  • From here you will be able to message the number

  

How to Send a Message using Chat

  • Tap the messaging icon

           

  • Then tap the yellow and white pencil icon in the lower right corner

           

  • Using the search bar at the top you will be able to search for people in your contacts with their name or their extension number

           

  • From there you will be able to chat with them using SNAPmobile or the Web Portal

           

 


How to Check Your Voicemail

  • Tap the voicemail icon

           

  • Here you will be able to view any voicemail messages that have been left for you

           

  • You can sort through them by new, saved, and trash
    • To change the sorting, click the drop-down arrow next to "Voicemail" in the top right and select what you would like to sort by

           

  • Here you will be provided the following options:
    • Callback the person who left the voicemail
    • Listen to, save or delete the message
    • Forward to voicemail to another extension
    • Click on the voicemail and select one of the appropriate.