Unlike on premise phone systems, hosted VoIP systems never lose value. Just the opposite in fact. New features are released automatically every few months and you get the benefit.
Is it complicated?
Our VoIP phones are very intuitive with on screen displays and easy menus. Our staff is ready to support and train you. We also have a fully documented online knowledge base with an easy search function.
Can I keep my phone numbers?
Absolutely! We have a thorough porting process that ensures we port each of your numbers.
How fast does my internet need to be?
We recommend 100Kbps per user. For example, if you have 10 users you should have 1Mbps dedicated to voice service
What happens if the internet goes down?
Our system monitors the status of the phones with every phone call. If you internet goes down we can automatically re-route calls to another site, an answering service or even your cell phone. Customers will never know the difference.
Will I have good call quality?
Call quality over the public internet has several of variables in play. We do everything possible to protect that quality. For example, we are hosted in 3 specialized datacenters that also house 100% of the tier 1 and 90% of the tier 2 telcos in the US. This means that calls from our network to your network are handed off within the same building. Not having to jump through multiple networks ensures the lowest latency and best possible call quality.
How long does it take?
We can install your new phones as quickly as the next day. In most cases, the porting process takes 2-3 weeks from submission of all the documents. Incomplete information and pending orders can delay the process.
What about training and installation?
If selected, we can provide professional installation and training. Our team members will install your new phones, remove your old ones and train your staff. We will also answer any questions you may have.
Once you've accepted this quote online you will be contacted by our implementation specialist. They will gather all the required documents, answer any questions and obtain the information needed to provision your new service.
When will I be billed?
Those who have ordered hardware or any one-time services will be charged upon order acceptance. All other recurring services will begin charges upon activation of service which will be advised via email. Activation of service occurs either when you receive temporary phone numbers for forwarding from your previous carrier, or upon porting your first number to our service.
Will you sign a Business Associate Agreement (BAA)?
We are happy to sign a BAA in order to satisfy any HIPAA-related requirements. While telecom itself cannot ever be fully compliant, we subscribe to all of the principles and guidelines in order to be considered HIPAA-compliant. Just keep in mind that once a phone call leaves our network we cannot control access or auditing. Please request your BAA at firstname.lastname@example.org and we will respond within 96 business hours for your signature. You may also use the same email address if you have any questions regarding compliance.