Customer Service

Our Customer Service department is available to answer any questions regarding your port dates, order process, delivery timelines and other non-billing related matters. 

  • Phone: 611 from an OIT phone, or 844.OITVOIP
  • Email: support@oitvoip.com
  • Hours of Operation: Monday - Friday, 8:30 AM to 5 PM, excluding holidays

Billing

Our Billing department is available to answer any questions regarding your contract status, invoice items, how to access your account online, and changing your payment method.

  • Phone: 611 from an OIT phone, or 844.OITVOIP
  • Email: billing@oitvoip.com
  • Hours of Operation: Monday - Friday, 8:30 AM to 5 PM, excluding holidays

Technical Support

Our Technical Support department is available to answer any questions regarding your contract status, invoice items, how to access your account online, and changing your payment method.

  • Phone: 611 from an OIT phone, or 844.OITVOIP
  • Email: support@oitvoip.com
  • Hours of Operation: Monday - Friday, 8:30 AM to 8 PM, excluding holidays

After Hours / Emergency Support

We also have an Emergency Support team available after our normal operating hours. They are available 24 hours per day, 365 days per year. Any support requests that not platform availability issues will be billable at our current overtime rates. This must be approved prior to us working on any request. Below are some examples of billable and non-billable emergency requests.

Non-Billable Events during After Hours

  • PBX Portal unavailable
  • Calls receiving fast-busy or disconnect message not as a result of call routing errors
  • Phones unable to register not related to customer internet or programming issues

Billable Events during After Hours

  • Call routing errors
  • Assistance configuring phones
  • Changing auto attendant recordings and options
  • Customer internet offline

Emergency requests will only be accepted by phone 844.OIT.VOIP.