Change Rules

  • Go to Users
  • Click on Call Routing User (Extension will show a 4000-4999 user)
  • Go to Answering Rules
  • Click and drag the arrow buttons next to the answering rules to re-order them
  • Click Save

Verification (Optional)

You may verify the currently applied Time Frame by navigating to the Answering Rules section of the appropriate user. You will see a blue Active tag next to the current Time Frame.