Log into PBX Manager - For Simple, Basic and Call Center Agent Users

  • Using any web browser log into the Manager Portal
  • Login Name will be in the form of ext@domain (i.e. 1001@oitdemo)
     

Log into PBX Manager - For Office Manager and Call Center Supervisor Users

  • Using any web browser log into Manager Portal
  • Login Name will be in the form of ext@domain (i.e. 1001@oitdemo)
  • At the top right click on your name and then click on My Account

Option 1 - Edit Active Answering Rule

  • Using the navigation bar at the top click on Answering Rules
     
  • Find the Active answering rule. It will have the blue icon
     
  • Click on the Edit icon at the far right of the rule

  • Select the checkbox for Always and enter the number or extension you want to forward to. This can be an internal or external number.
    • 10-digit Phone Number: Overwrites Caller-ID to User's Caller-ID in the portal
    • 11-digit Phone Number(1+): Does NOT overwrites the Caller-ID (Ex. 13051112222)
  • Click Save

Note: The call forward will only be in effect for as long as the rule is Active. 

Option 2 - Create New Forwarding Answering Rule (Preferred)

  • Using the tabs at the top click on Time Frames
     
  • Click on Add Time Frame
  •  Create the new TimeFrame
    • Name: Call Forward
    • When: Always
    • Click Save
       
  • Using the navigation bar at the top click on Answering Rules
     
  • Click on Add Rule
  •  Complete the new Answering Rule
    • Time Frame: Select the new rule (i.e. Call Forward)
       
    • Select the checkbox for Always and enter the number or extension you want to forward to. This can be an internal or external number.
      • 10-digit Phone Number: Overwrites Caller-ID to User's Caller-ID in the portal
      • 11-digit Phone Number(1+): Does NOT overwrites the Caller-ID (Ex. 13051112222)
    • Click Save
  • Using the up/down arrows at the left of the Answering Rules drag the new rule to the top
     

Unforward Calls

Once you wish to cancel the call forwarding either uncheck Always (option 1) or drag the new rule to the bottom (option 2).