APPLICATION  Incident Report (Resolved)

Event Description: Faxing outage
Event Start Time: 2020-02-20 10:53 EST
Event End Time: 2020-0220 11:19 EST
RFO Issue Date: 2020-02-20 11:16 EST

Affected Services

Affecting all Faxing on mFax (Fax Services, Fax Bridges, and Number Provisioning)

Event Summary

All Faxing services experienced an outage. 

Event Timeline (All times 24 hour format, EST)

February 20, 2020

  • 10:53 EST First reports of Fax Issues occurring
  • 10:59 EST Investigating the issue
  • 11:07 EST Discord Alerted
  • 11:11 EST A fix has been implemented and currently monitored
  • 11:19 EST Resolved

Root Cause Analysis


Future Preventative Action